Shipping Info

*Time listed does not include up to 72 hours processing time and time in customs(excluding Saturdays, Sundays, and Holidays).

SHIPPING WITHIN AUSTRALIA

Online orders for delivery within Austria are normally dispatched via Austria Post E-Parcel Express and usually arrive within 3-5 business days from dispatch. Shipping rates are calculated at time of purchase through the online store.

INTERNATIONAL SHIPPING

Video circles ships to most* destinations around the world via DHL and Auspost. DHL are not able to deliver to PO Box addresses, when placing your order please provide a physical postal address.

Video circles does not accept any responsibility for customs delays, duties or taxes that may apply in the destination country. International customers will need to check with their local customs office in regard to what, if any, duty you may be liable for when the order arrives.

Shipping costs are calculated at time of purchase.

By confirming a purchase you are accepting responsibility for all Customs Charges incurred. You will be importing goods into your destination country. Video circles wishes to remind you that as the importer of goods you are legally responsible for any and all taxes, duties, and charges by your Government.

Video circles does not have any control over customs charges and are unable to advise what they will be, as it is based on your own countries regulations & compliances. If you are concerned about what charges you may be liable for, please check with your local customs office before proceeding to checkout.

All charges are to be paid by the customer on delivery of order.

Orders cannot be returned to sender.

At its absolute discretion, Video circles may elect to offer you a refund if you choose not pay any duties and taxes at time of import. If we do however, Video circles will deduct any customs fees that apply to the purchase paid by Video circles from the refund amount.

* DHL Exclusion countries are Ascension, Bouvet Island, British Indian Ocean Territory, French Southern Territories, Heard & McDonald Islands, Johnston Island, Midway Island, Pitcairn, Russia, Tokelau, Tristan Da Cunha, Turkmenistan, Wake Island and Western Sahara. These countries orders will be sent by airmail. No tracking service is available to these destinations. Please allow up to 30 days for delivery of your order, Video circles does not accept any responsibility for customs delays, duties or taxes that may apply in the destination country. Please note this is transport costs only and does not cover any import liabilities that may be applied by the Government of the destination country.